Descrição:
About the Role:
Join Conectys' IT team to deliver first-class end-user support in a Microsoft 365 and Windows 11 environment. You'll troubleshoot user issues, manage devices with Intune, and help us continuously improve our service.
Location: Lisbon - on-site/hybrid (first 6 months fully on-site)
About Conectys:
At Conectys , we're not your typical BPO—we're rewriting the playbook. Our blend of next-gen AI, CX management, content moderation, and data annotation powers some of the hottest industries on the planet: Social Media, Streaming, Technology, Retail & eCommerce, Gaming, Autonomous Cars, Healthcare, and more.
What You'll Do:
- Resolve L1/L2 tickets for Windows, M365 (Outlook/Teams/OneDrive/SharePoint), printing, and connectivity.
- Provision users and devices; manage licenses and MFA in Microsoft 365/Azure AD.
- Enroll and support devices with Intune; apply policies, apps, and updates.
- Maintain accurate asset and ticket records; create knowledge articles.
- Collaborate with infrastructure/security when escalation is needed.
What You Bring:
- Recent graduate or 6–12 months in help desk/desktop support.
- Comfortable with Windows 10/11, basic networking, and M365 admin basics.
- Strong communication in Portuguese & English; customer-first mindset.
- Certs (nice to have): CompTIA A+, MS-900/AZ-900, MD-102 (or in progress), Network+, SC-900.
What We Offer:
- Innovative Culture: Be part of a forward-thinking team at Conectys where creativity, collaboration, and new ideas are celebrated.
- Work from our modern, stylish office in the city center of Lisbon.
- Career Growth: Enjoy significant opportunities for learning and professional development. Growth path toward Endpoint Administration/Cloud Support.
- Certification support (exam vouchers/learning time).
- Competitive Benefits: Competitive salary and meal vouchers, comprehensive health benefits, and flexible work arrangements designed to support a balanced lifestyle.
Diversity Matters:
We celebrate our differences and are proud to be an inclusive employer. No matter your background, you're welcome here.
Job Type: Full-time
Ability to commute/relocate:
- Lisboa, Distrito de Lisboa: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- What are your monthly financial expectations [EUR/gross]?
- Do you have experience with help desk/ desktop support?
Language:
- Portuguese (Preferred)
- English (Required)