Descrição:
We are looking for a Web Service Manager to join the team of our client - a reference company in the retail sector who is creating a new IT Hub in Portugal.
What will be your main tasks and responsibilities?
- Ensure the smooth and efficient operation of live digital products, coordinating incident, problem, change, and release activities across internal and partner teams;.
- Act as the service lead for the digital domain, accountable for performance, supportability, and continual service improvement;.
- Manage day-to-day service operations for the digital domain, ensuring SLAs and KPIs are met;
- Coordinate with vendors, infrastructure, and support teams to resolve incidents and problems quickly and effectively;
- Own the change and release calendar for the domain, ensuring stable and coordinated deployments;
- Drive root cause analysis and preventive actions for recurring incidents;
- Monitor system health, service availability, and performance metrics;
- Contribute to service design, transition planning, and operational readiness for new features;
- Maintain the knowledge base and runbooks for operational support;
- Promote a culture of continuous improvement and operational excellence within the product team.
What is required from you?
- Bachelor's degree in IT, Business Systems or a related field;
- Minimum 03 years of experience in IT service management or support leadership roles;
- Experience supporting digital platforms, cloud services, or ecommerce systems;
- Strong knowledge of ITIL processes including incident, problem, change, and release management;
- ITIL certification or equivalent service management training preferred;.
- Ability to manage high-pressure service situations and coordinate across teams;
- Excellent organisational and communication skills;
- Fluency in English (both written and spoken).
Sounds like you? Send us your CV and let's talk!
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Candidate-se através do website
05/02/2026;
from:
itjobs.pt