Descrição:
ServiceNow Technical Architect
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Are you GRiTTY enough to be part of our journey? Take the first step by applying now and let’s create our future together.
Job Description:
We are looking for a ServiceNow Field Service Management (FSM) Architect with strong technical leadership skills and the ability to define, design and govern complex solutions. The ideal candidate will have hands-on experience with the FSM module, including configuration, customization and best-practice implementation. In this role, you will collaborate closely with development teams, guiding them through architectural decisions, reviewing technical deliverables, and ensuring alignment with platform standards. You will also play a key role in customer-facing discussions, translating business requirements into scalable and sustainable ServiceNow architectures. Strong communication skills, proactive problem-solving and the ability to manage stakeholders at multiple levels are essential.
Must-Have:
- More than 7 years of experience in system development or enterprise platforms
- At least 4 years of experience with ServiceNow, including deep expertise in Field Service Management (FSM)
- Proven hands-on experience designing and implementing complex ServiceNow FSM solutions
- Strong technical architecture skills, including solution design, integration patterns, data modelling and platform governance
- Experience leading or mentoring technical teams (developers, admins, analysts)
- Ability to translate business requirements into technical designs and architectural documentation
- Excellent command of the English language (written and spoken)
- Availability to work in a hybrid work model
- Strong interpersonal, communication and client-facing skills
Would be great if you have:
- ServiceNow certifications such as CSA, FSM, CTA or CAD
- Experience with integration frameworks (REST/SOAP), ServiceNow Scoped Apps or CSM
What’s in it for you:
- Continuous Training and Certifications
- GRiT Prizes: GRiT Baby Gift, GRiT Birthday Prize, GRiT Recommendation Prize
- Exclusive Partnerships/Discounts: (Gym, Health, Well-being, Lifestyle, Financial, etc…)
- Unique Events
- Welcoming Office (Fruit, Coffee, Pool Table, etc.)
- Competitive Compensation
- Pay for Performance
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