Descrição:
Your connection with Aubay starts with the following lines:
Aubay Portugal is a French multinational company present in Portugal since 2007.
We have offices in Lisbon and Porto and are specialized consultants in Management, Implementation, Development, and Maintenance of Information Systems.
We operate across several sectors such as banking, insurance, telecommunications, services, energy, and transportation, with more than 150 active partners.
What we are looking for
- Minimum of 5 years of professional experience in similar support or functional analyst roles
- Experience acting as first-level point of contact for users on CLM/CRM tools, namely WDX1
- Ability to identify root causes of incidents related to tools, incorrect usage, or data exchanges with core banking systems (S2i)
- Experience analyzing integration messages
- Ability to perform queries in MS Dynamics
- Willingness to conduct screen-sharing sessions with users to diagnose issues
- Experience qualifying incidents and malfunctions
- Ability to escalate unresolved tickets to Level 2 support and follow up on resolution
- Coordination with relevant stakeholders, including WDX providers and internal teams
- Documentation of identified issues and recurring problems
- User-level experience with Jira and Confluence
- User-level experience with O365
- Functional knowledge of KYC processes and client onboarding (Know Your Client)
- Strong customer service orientation
- Technical and functional curiosity
- High sense of reliability, risk awareness, and confidentiality
- Strong interpersonal skills
- Autonomous, methodical, and team-oriented profile
- Languages: English (C1 mandatory) and French (C1 mandatory)
What we offer you
- Health insurance
- Career development with regular feedback and continuous learning opportunities
- Hybrid working model in Lisbon
- Access to the Aubay Learning Academy for technical and soft skills growth
- Dynamic and collaborative environment with national and international projects
- Team events and company gatherings
What makes us different?
- Transparent communication and supportive team spirit
- Recognition awards and birthday gifts
- No dress code — be yourself
- A friendly work culture where everyone knows your name
You’ll grow in good company — isn’t that the best way to evolve professionally?
If we got your attention, we now hope to spark your enthusiasm. Ready for the first step?
We’re waiting for you at
Personal Data collected by AUBAY PORTUGAL as Data Controller, regarding the identification, contact and professional capabilities of the candidates, in the present procedure, will be processed for the application analysis, having in consideration that the processing is conducted in order to to take the steps, at the request of the data subject, prior to entering into a contract;
Personal data sent through the present application will be kept by Aubay during the application procedure and will remain stored whilst updated (for two years period).
The collected data might be transferred or include other processing activities, as long as the data subject is informed, in the occurrence of a standard application and selection procedure, for the compliance of legal obligations for the time required by law.
For any queries or request regarding personal data protection rights, the Data Subject may contact AUBAY PORTUGAL’s headquarters in Avenida Duque D`Ávila, nº46 em Lisboa or use the DPO’s e-mail - . The Data Subject also has the right to file a complaint with the National Data Protection Authority – .
(please do not include data regarding racial or ethnical origins, political opinions, religion, philosophy, biometrical data, health data, sexual life and orientation, or relating to criminal convictions and offences.)