Descrição:
We are looking for an IT Operational Excellence Analyst to integrate our internal team, based in Lisbon, in a support role focused on management, not acting as a technical specialist.
Your responsibilities include:
- Support the implementation of IT process improvements and automation initiatives;
- Monitor and analyse IT performance metrics to identify areas for efficiency gains;
- Assist in maintaining documentation for standard operating procedures (SOPs);
- Collaborate with cross-functional teams to support operational excellence project;
- Help ensure compliance with internal policies and industry best practices.
You must have:
- Degree (Master's) program in Business, Engineering or related fields;
- 1 to 2 years of professional experience;
- Basic knowledge of support management for IT systems, infrastructure, or support operations;
- Strong analytical and problem-solving skills;
- Eagerness to learn Lean, Six Sigma, or other continuous improvement methodologies;
- Knowledge of management within the ITIL framework
- Good communication skills and a team-oriented mindset;
- Proficient in Microsoft Office Suite (Excel, PowerPoint) — experience with data tools (e.g., Power BI) is a plus;
- Certifications in ITIL will be a plus.
If you have interest, send your CV to:
Poderá encontrar o anúncio original publicado em: https://www.itjobs.pt/oferta/506919/it-operational-excellence-analyst
13/11/2025;
from:
ofertas-emprego.net